Shipping policy

Shipping Policy

Thank you for shopping at Soyful Aromas. This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased from our online store at www.soyfularomas.com.

1. Processing Time

1.1 Order Processing: All orders are processed and shipped within 5 business days (Monday-Friday), excluding holidays. Orders placed on weekends or holidays will be processed on the next business day.

1.2 Custom Orders: For custom or made-to-order products, additional processing time may be required. Details regarding processing times for custom orders will be communicated at the time of order.

2. Shipping Rates and Methods

2.1 Shipping Rates: Shipping is currently based on a flat rate shipping fee. However, shipping rates are subject to change and may be calculated based on the weight of the order, the shipping method selected, and the destination address. The shipping cost for your order will be displayed at checkout.

2.2 Shipping Methods: We offer the following shipping methods:

  • UPS Ground Shipping: Delivery is within 1 - 5 business days
  • USPS  Ground Shipping: Delivery is within 2 - 5 business days

2.3 Tracking Information: Once your order has been shipped, you will receive a shipment confirmation email containing tracking information. You can track the status of your shipment using the provided tracking number.

3. Shipping Destinations

3.1 Domestic Shipping: We currently only ship to addresses within the USA

4. Delivery Issues

4.1 Lost or Stolen Packages: Soyful Aromas is not responsible for lost or stolen packages. Once the carrier confirms delivery, the responsibility of the package transfers to the customer.

4.2 Undeliverable Packages: If a package is returned to us as undeliverable due to an incorrect address provided by the customer or refusal of delivery, the customer will be responsible for the cost of reshipping the package.

5. Contact Us

If you have any questions about our Shipping Policy, please contact us:

  • Email: info@soyfularomas.com
  • Address: 30042 Mission Blvd.,
    Ste. 121-169, HAYWARD, CA